RETURN AND REFUND POLICY

 

 

Returns

Our return policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.  No COD returns will be accepted.  To complete your return, we require a receipt or proof of purchase.   Please allow us 10 business days to process your return.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  All refunds are applied to the original method of payment within 5 business days of the return. Shipping, including associated fees/duties/taxes, are at customer’s expense.  

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rubyimpsfarm@aol.com and send your item to: 15649 Newcomb Road Middlefield Ohio United States 44062.

 

Shipping

Our products are shipped within 4-7 Days using the following carriers: USPS FedEx UPS . To return your product, you should mail your product to:15649 Newcomb Road, Middlefield Ohio United States 44062. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

15649 Newcomb Road, Middlefield, OH  440-223-0125  contact@rubyimpsfarm.com

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