OUR “UN-SHEEPISH” GUARANTEE: At Ruby Imp’s Farm, we consider our customers members of our flock and we care about your satisfaction. If you are not completely satisfied with your purchase, we will accept your return with no hassle, only our regrets. We will refund only the purchase price of the item being returned. Enclose a copy of the purchase invoice with item(s) being returned in the original packaging. Send to Ruby Imp’s Farm via FedEx or other insured mail. We will not accept returns sent C.O.D.